Function: The Director of Operations is responsible for overseeing the day-to-day operations of two warehouses serving a five (5) county service area for the Community Food Bank (CFB). This role leads all aspects of inventory management, food safety compliance, and operational efficiency across all warehouse sites, while working collaboratively with the Director Transportation. This position plays a key leadership role in supporting equitable food access, regulatory compliance, and service excellence.

Duties and Responsibilities:

• Leads the day-to-day operations across multiple warehouses and distribution centers.
• Maintains full compliance with food safety standards including AIB, USDA, OSHA, Feeding America, and local/state regulations.
• Maintains readiness for AIB inspections; leads preparation efforts, coordinates mock audits, and implements corrective actions.
• Develops, updates, and ensures adherence to Standard Operating Procedures (SOPs) across all operational functions.
• Oversees food storage, inventory control, receiving, and distribution workflows.
• Supervises warehouse managers, teams, and volunteers, providing leadership, coaching, and performance evaluation.
• Collaborates across departments to align food sourcing, fulfillment, partner agency, and transportation support.
• Monitors KPIs including inventory accuracy, order fulfillment rates, delivery timeliness, and audit outcomes.
• Manages the use, maintenance, and safety of equipment, fleet, and facilities.
• Leads emergency logistics efforts during disaster response or special distributions.
• Responsible for budget and fiscal stewardship for operations activities.
• Promotes a culture of continuous improvement, operational accountability, and food safety excellence.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• In-depth knowledge of food safety standards and compliance frameworks (e.g., Feeding America, AIB, USDA, OSHA).
• Proven leadership skills with experience managing and developing diverse, multi-site teams.
• Advanced proficiency in warehouse and inventory management systems.
• Demonstrated ability to create, implement, and standardize operational procedures and workflows.
• Strong communication, collaboration, and interpersonal skills; able to work effectively across departments and stakeholders.
• Ability to lead organizational change, drive strategic initiatives, and promote a culture of continuous improvement.
• Experience managing operational budgets.
• Develops, tracks, and is accountable to agreed upon key performance indicators (KPIs).
• Experience in leading change management, strategy development.
• Demonstrated commitment to CFB mission.
• High level of interpersonal skills and demonstrated ability to handle sensitive and confidential situations.
• Highly organized with a proven track record of efficiency and effectiveness.
• Strong analytical skills and ability to make sound data-driven decisions.
• Ability to travel across CFB’s five (5) county service area and to state, regional, and national conferences/meetings.
• Ability to work with people from diverse economic, social, and political backgrounds.

Minimum Qualifications:

• Eight (8) to ten (10) years of progressive experience in operations or warehouse management, including oversight of multiple facilities.
• Five (5) years of experience leading teams and managing staff.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.
• Intermediate proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.).
• For company insurance purposes, at least 21 years of age; possess a current Arizona Driver’s License with a safe driving record.

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Preferred Qualifications:

• Master’s degree in Supply Chain Management, Business Administration, Organizational Leadership, or a related field.
• Experience in a nonprofit organization at staff or Board levels.
• Experience in organizational development/management.
• Experience working at or partnering with a food bank(s).
• Bilingual in English and Spanish.

Physical Requirements:

• Medium Work – ability to exert 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Expectations:

CFB is committed to providing employees with an environment in which the Core Values of Respect, Integrity, Accountability, Collaboration, Excellence, Innovation, and Social Justice are supported and encouraged.

CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger-free tomorrow.

The CFB is a drug and tobacco free work environment.

CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.